10:00 - 10:05 Welcome to BrokerFest 2021
10:05 - 10:45 Finding the best business opportunities in a challenging market
Lines are hardening, capacity is hard to find in certain classes and there have been difficult conversations with customers during the pandemic. But the market is changing and there are big opportunities for brokers in forming new relationships with customers and using all the tools available to them. We hear from three industry experts on how brokers can achieve the holy grail of pleasing customers and maximising revenue?
Speaker: Simon McGinn, Chief Executive, Allianz Insurance - Commercial | Phil Bayles, Chief Commercial Officer, Ardonagh Advisory | Owen Thomas, Chief Sales & Marketing Officer, Premium Credit
10:45 - 11:05 Overcoming the etrade service challenge
Content director Saxon East interviews head of research Savan Shah and an experienced broker to discuss some of the most important findings across our surveys to brokers on e-trading - referrals are getting much longer, systems are suffering outages and now price disparity is happening between extranets and software houses. How can brokers navigate these issues? Does our Insurer and Software House have the answer?
Chair: Saxon East, Content Director, Insurance Times
Speakers: Savan Shah, Head of Research, Insurance Times | Giles Baxter, Chief Information Officer, Open GI | Jon Newall, Former Independent Broker/E-Trade Evangelist | Paul Tombs, Head of SME, Zurich
11:05 - 11:30 Battling through the pandemic: A broker’s story
In a story of overcoming adversity and rising to the challenge, content director Saxon East interviews a broker about their experience of the pandemic and the lessons they learned.
Chair: Katie Scott, Editor, Insurance Times
Speaker: Ian McCarron, Director, McCarron Coates
11:30 - 12:00 Networking Break
12:00 - 13:05 Streams