BrokerFest 2020, Helping brokers do better business | Insurance Times
  • Date
    11 Feb 2020
  • Location
    Belvedere Road, London, SE1 7PB
  • Tickets
  • Sessions

Helping brokers do better business

BrokerFest 2020 will open with a look at the results of the 2019/2020 Broker Service Survey and what these mean for brokers and insurers. We’ll also explore the wider political and economic outlook and its impact on the market and examine how brokers can thrive in an increasingly digitalised world.

Three tailored streams focusing on the latest trends, opportunities and threats in cyber, motor and high net worth, will attract brokers from a wide range of companies and specialisms.

Sponsored sessions at the 2017 event included hot-spots and show-and-tells exploring:

  • The challenges and opportunities of the changing SME marketplace – MS Amlin
    Data for brokers – Legacy systems – Novidea
    Solutions driven approach to portfolio underwriting – 1492 Probitas
    Cloud software for brokers – Transactor
    Organic Growth for broker market – Broker Network
    Increasing returns with premium finance facility – Premfina

Programme and speakers correct at time of publication but subject to change

10:00 - 10:05 Welcome to BrokerFest 2020

Welcome Speech from the Chair

10:05 - 10:25 Broker Service Survey Results 2019/2020

The Broker Service Survey is the biggest and most comprehensive broker survey in the industry and powers Insurance Times’s new Five Star Ratings. This presentation will give you an opportunity to find out about the results of this year’s survey and what they mean for brokers and insurers. The year’s executive summarised report will be made available for all attendees on the day!

Speaker: Savan Shah, Head of Research, Insurance Times

10:25 - 11:00What do the results of the Broker Service Survey show?

A panel of broker & insurer C-suite industry experts share their views on the outcomes of this year’s Broker Service Survey. What do the results say about the future of the market and the business lines that will be growing? Which insurers do brokers favour when looking to grow personal or commercial lines? What developments can we expect in the relationship between insurers and brokers in the next five years?

Chair: Saxon East, Content Director, Insurance Times

Speakers: Mark Cliff, Non Executive Director, Ivernia Insurance, Janthana Kaenprakhamroy, CEO & founder, Tapoly

11:00 - 11:30 What does Brexit and the state of the economy mean for the market and for our clients?

Brexit will have a huge impact on the market, whether it’s the issuing of green cards for motor clients or insuring High Net Worth clients’ homes in the EU. Get an insight on how to make it through the current uncertainty. Depending on the outcome of the negotiations, whether there is a deal passed by Parliament or there is no-deal, there will be consequences for motor and home insurance and other lines of business. How will Brexit restrict the ability of brokers to trade and do business on the continent?

Speaker: Ian Clark, Director, Bravo Group

11:30 - 12:00 Networking Break

12:00 - 16:00 Streams

Cyber Broking Stream

12:00 - 12:25 The Cyber Risk Landscape in 2020

General Overview
While ransomware and phishing are still the leading cyber threats, the cyber landscape is changing extremely fast. What are the emerging cyber risks and trends and how well prepared is the industry? Stay informed so you can educate clients, with an update from an industry expert about the most common cyber threats.

12:30 - 13:00 Selling cyber insurance

How to overcome the most common objections
Despite the huge hype around cyber insurance, according to recent reports UK SMEs are still largely cyber uninsured or underinsured even though 61% of them have recently experienced a cyber attack. There are still common objections that brokers encounter as a lot of companies are sceptical or unsure of the need to purchase a cyber policy. This session will explore the objections and how they are best handled in order to tap the growth opportunities of the cyber market.

Speaker: James Burns, Cyber Product Leader, CFC Underwriting

13:00 - 14:30 Lunch & networking

14:30 - 14:55What is the role of Breach Response Teams in handling and recovering from cyber incidents?

Breach response teams have a key role to play in handling cyber attacks. Access to instant response teams is a vital part of cyber cover, as they are the ones customers first engage with and who help clients to navigate the first moments of a cyber attack. Most importantly breach response teams help clients recover from cyber incidents, which is key to surviving in the current cyber landscape.

Speaker: Richard Breavington, Partner, RPC

15:00 - 15:25 Calculating Cyber Business Loss

Calculating cyber business loss is currently a contentious topic for brokers. There are different metrics which can be used depending on the industry and the organisation, as well as which part of an organisation is affected. However, there are still a lot of issues such as lack of comprehensive historic claims data and other types of data.

15:30 - 16:00A Targeted Attack

Cyber criminals are always ahead of the game and it is vital for brokers to be aware of their newest techniques. Targeted attacks are of particular concern to corporates and SMEs due to their sophisticated design to capture sensitive data and target specific organisations. In this session you will hear about a specific attack from a cyber broker, helping you to better educate clients about the intricacies of targeted attacks.

Motor Broking Stream

12:00 - 12:25The latest on telematics

Telematics has been driving the evolution of the motor insurance market for the past decade. With global telematics shipments projections expected to rise above 80,000 by to 2024, is telematics going to move from the younger driver segment to older drivers? Hear the latest trends and developments in the telematics space.

12:30 - 13:00Managing risk in a mixed vehicle market

Autonomous and semi-autonomous vehicles are predicted to be on roads by the mid-2020s and there will be a period when a mixture of different types of vehicles are in use. There are questions around the future co-existence of vehicles on the roads, such as the creation of new types of transportation systems and rules. What will the implication be for motor brokers?

13:00 - 14:30 Lunch & networking

14:30 - 14:55Trucks and small vans claims management

There has been a rise in the cost of van insurance claims due to more technologically advanced vehicles requiring higher repair costs. Brexit uncertainty and the higher cost of importing parts combined with a rise in thefts have also contributed to the rise of claims costs and thus premiums. With more complex claims, it is important that the industry gets a better understanding of the nature of claims, scenarios and best practices.

15:00 - 15:25Can commercial motor insurance move to price comparison websites?

Price comparison websites have revolutionised the distribution of personal lines motor insurance during the last decade. Distribution has evolved to be nearly all digital with less than five percent of personal lines customers buying their motor insurance through an agent. Will the distribution of commercial motor insurance follow and become digitalised in the next decade, or will brokers and their specialised knowledge and expertise still prevail?

15:30 - 16:00The future of auto insurance distribution

As the automobile industry is headed for a swift transformation in the upcoming decades, is motor insurance distribution going to follow suit? With new players like Tesla, other motor manufacturers and software providers entering the motor insurance market, with a data advantage, what will be the role of brokers in motor insurance distribution in 2020s?

High Net Worth Stream

12:00 - 12:25Latest Security Technology

HNW clients typically have higher security concerns because of the distinctive risks associated with their lifestyles and possessions. Each HNW client has unique security needs and requires an individualised security solution. Security technology has been advancing at a fast pace in order to respond to these unique needs. Hear examples of the latest cutting-edge gadgets designed to protect your clients.

12:30 - 13:00 Property Market Update

What are the latest trends and developments in HNW property spending and how are Brexit and changing markets affecting property prices? Hear more about the recent performance of the UK housing market and the general outlook for the market.

13:00 - 14:30 Lunch & networking

14:30 - 14:55 Escaping Water Claims!

Water escape claims are the most common ones in the HNW arena. Recently there has been an increase in water escape claims which has subsequently pushed up rates. What are the latest technologies in preventing water escape claims? Except for water leak detectors, what other technological advancements can help reduce water escape claims?

15:00 - 15:25Emerging Wealth: How do we sell insurance to the next digitally savvy generation?

There is a pool of clients with inherited wealth or new tech and stock market entrepreneurs who have yet to be accessed. They might not see HNW insurance brokers as the obvious ones to look after their needs. Reaching and acquiring new customers is always important and this pool of new and inherited wealth seems an obvious target. What are the strategies and marketing channels to reach this new pool of clients? How do you convince them of the need for HNW insurance broker advice and expertise?

15:30 - 16:00How to advise HNW clients on their cyber security

According to research more than one quarter of ultra-high net worth families have been targeted by cyber attacks and more than thirty percent of them lack a cyber policy. What is the role of brokers in understanding and advising HNW clients on their cyber security? Should cyber training and educating clients be part of the HNW insurance service or should there be new personal HNW cyber insurance?

Speaker: Richard Hodson, Director Insurance Broker, UKGlobal Broking Group

16:00 - 16:20 Networking break

16:20 - 16:45Digitalisation: How far are we as an industry?

With the brand-new AI world just around the corner and mounting amounts of big data, brokers have been slowly adapting to the new environment. With competition from the price comparison websites and reinsurers entering the market directly, digitalisation is key for brokers if they want to stay competitive. How are brokers using chatbots and other digital channels to reach customers?

Speakers: Nick Pester, General Counsel, Zego, Jackie Hyde, Director, Stanmore Insurance Brokers

16:45 - 17:15Brokers should never use unrated insurers to place their business

Is it ever appropriate to use an unrated insurer? It is certain that it is less risky to do business with rated insurers, however sometimes due to unforeseeable circumstances, some brokers work with unrated insurers. Despite the real risks of using an unrated insurer, it is still an accepted option and it might be appropriate in a number of circumstances. Should brokers avoid working with unrated insurers, due to the high risk they pose, or could brokers work with unrated insurers under unique circumstances?

Speakers: Julian Edwards, CEO, MCE Insurance, Sam White, CEO, Pukka Insure

17:30 Closing remarks from the Chair


BrokerFest 2020 is a must-attend event that offers a great opportunity for learning and networking for the broker community.

SPECIAL OFFER: Limited number of FOC Broker tickets.  Book NOW to avoid disappointment.

    • .
      • FOC*
      • *There are a limited number of FOC tickets available to insurance brokers. These tickets are available on a first come first served basis. Once all FOC places have gone broker tickets will be available at £299 + VAT each.
    • .
      Non Brokers
      • Standard - £395 + VAT
      • Any organisation or individual that is not an FCA registered broker, including but not limited to insurers, claims management firms, lawyers, consultants, technology vendors and service providers
    • .
      Special Discounts
      • Groups
      • Book 2 non Broker delegates and get a 3rd place free (discount is applied automatically)

If you have any questions about tickets, please contact:

Leah Keating
events & recruitment sales manager
020 7618 3434

Meet Our Speakers

A big thank you to all our speakers.

James Burns, Cyber Product Leader, CFC Underwriting
Cyber Product Leader, CFC Underwriting
    Richard Hodson, Director Insurance Broker, UKGlobal Broking Group
    Director Insurance Broker, UKGlobal Broking Group
      Janthana Kaenprakhamroy, CEO & founder, Tapoly
      CEO & founder, Tapoly
        Sam White, CEO, Pukka Insure
        CEO, Pukka Insure
          BrokerFest speaker: Nick Pester, Partner, Capital Law
          Partner, Capital Law
            Content Director, Insurance Times
              Non Executive Director, Ivernia Insurance
                Head of Research, Insurance Times

                  The event is expected to attract 200 plus insurers and brokers from across the UK insurance industry.

                  Aqueous Underwriting | Sponsoring Brokerfest 2020 | Insurance Times
                  NMU | Sponsoring Brokerfest 2020 | Insurance Times
                  Manchester Underwriting Management | Sponsoring Brokerfest 2020 | Insurance Times

                  Sponsorship opportunities can be tailored to suit your particular business objectives; from raising brand awareness, to product launches to building a reputation as a thought leader. To find out more about the benefits of sponsorship and how to get involved contact:

                  Richard Turner
                  head of sales
                  020 7618 3408

                  Jack Thomson
                  commercial manager
                  020 7618 3433

                  Hannah Inwood
                  account manager
                  0207 618 3454

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                  When & Where


                  etc. County Hall
                  Belvedere Road
                  London, SE1 7PB

                  How to get there

                  Nearest tube & train stations – Waterloo (Mainline, Bakerloo, Jubilee, Northern & Waterloo & City) and Westminster (Circle, District & Jubilee)

                  etc.venues, London | Venue information for BrokerFest 2020
                  Media Center

                  Contact Us

                  Event management

                  Mandy O’Connor
                  head of UK events
                  020 7618 3470


                  Richard Turner
                  head of sales
                  020 7618 3408

                  Programme & speakers

                  Ekaterina Dimitrova
                  events researcher
                  020 7618 3452


                  Leah Keating
                  events & recruitment sales manager
                  020 7618 3434